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| Tracking Number Shows No Updates | If you are checking the status of your package, please read the following information first: - If you have received a tracking number from DPD, Canada Post, or USPS, this indicates that your package is in transit. Once it has been handed over to the local courier (e.g., DPD), the tracking information will automatically update. There is no need to worry. If you wish to know the latest status of your package, please fill out the form below to contact us. Our team will respond with updated tracking details within 3-5 business days. - If you have not yet received a tracking number, this means your package is still being prepared for shipment in our warehouse. Once we return to work on February 5th, we will ship your package in the order it was placed. |
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| Update Recipient Information | If you need to update the recipient information for an unshipped order, please use the form below to contact us. We will update your shipping address and confirm the changes after we resume work on February 5th. |
| Delivered but Not Received | If your tracking shows the package as "delivered" but you have not received it, we recommend contacting the local courier directly to inquire about the package. Since our shipping partners are also on holiday during the Spring Festival, contacting the courier will provide the quickest update on the package's status. If the courier is unable to resolve the issue, please fill out the form below to contact us. Our team will follow up with the carrier after February 5th and provide you with a resolution. |
| Missing or Damaged Items | Don’t worry! Please use the form below to contact us regarding missing or damaged items. We will process your request after returning to work on February 5th based on the information you provide. |
| Cancel Order | - If your package has not yet been assigned a tracking number and you wish to cancel your order, please fill out the form below. We will process your cancellation and refund request after we resume work on February 5th. - If your order already has a tracking number, it means the package has been shipped and is in transit. In this case, we cannot cancel the order. You will need to wait until the package is delivered, and then you may initiate a return. |
| Return & Refund | For returning a set, please ensure that the box and inner bags remain unopened. If the set has been opened, we can only issue store credits for your next purchase. If the set is unopened and in a resalable condition, please fill out the form below. We will process your return and refund request after we resume work on February 5th. |
| Pre-Sales Questions | For questions about our products, please visit our Help Page for detailed answers. |
| Missing Brick Replenishment | To help us review and respond to your case promptly, please provide the required information on the Missing Brick Replenishment page. We would like to inform you that our replacement service is temporarily paused due to the Spring Festival holiday. Requests submitted during this time will be processed starting February 6th, 2025, in the order they were received. |
Nom de l'entreprise : Guangdong Yuxing Technology Industrial Co., Ltd
Adresse : Zone industrielle de Dutou, Shanghua, Chenghai, Shantou, Chine 515000
Courriel : cs@mouldkingcorp.com
Téléphone : 86-020-83527541
