We would like to inform you that our replacement service is temporarily paused due to the Spring Festival holiday. Requests submitted during this time will be processed starting February 6th, 2025, in the order they were received.

Please note that our access to emails may be limited during the holiday, and response times may be slower than usual.

We truly appreciate your patience and understanding during this period.

Wishing you a joyful and prosperous Spring Festival!

Please assist us to locate missing pieces:

1) Circle the page number, step number, and the missing brick in the building instruction book.

2) Take one clear photo of each entire page showing the circled information.

(Please see the example image above for reference.)

For a case of missing inner bag:

1) Align all bags in sequence of their bag numbers.

2) Take one photo of all the bags, ensuring all bag numbers are visible.

Fill out the form below, upload the photos you took, and submit your request to us.

Your replacement submission will be processed daily. Please note that blurry images or insufficient information may lead to rejection by the after-sales department. To avoid delays, ensure the information you provide is accurate and the photos are clear.

Damaged Motor/Battery:

1) Circle the page number, step number, and the damaged Motor or Battery in the building instruction book.

2) Take one clear photo of the entire page showing the circled information.

3) Take one video demonstrating the issue with the damaged Motor or Battery.

4) Fill out the form below, upload the photos/video you took, and submit your request.

Purchases Elsewhere

Please be informed that due to a temporary shortage of our anti-counterfeit identification codes, we are currently unable to provide missing parts services for purchases made through external channels. We are awaiting replenishments from our production department and expect to resume full services shortly. We appreciate your patience and understanding during this time. Please check back soon for updates.

If you purchased elsewhere, please note that:

(1) the missing bricks can be provided free of charge but will have a $8 shipping fee on billing.

(2) Inner bag missing, please contact the merchant you purchased from.

(3) Power Module and Motors broken or missing, please contact the merchant you purchased from.

This is because our distributors operate independently, and we don't have access to your order details. For replacements, please contact the merchant you purchased from. All authorized Mould King dealers offer their own after-sales support, including missing part replacements. For purchase on Amazon: Contact the seller directly, not Amazon customer service.