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| Tracking Number Shows No Updates | If you are checking the status of your package, please read the following information first: - If you have received a tracking number from DPD, Canada Post, or USPS, this indicates that your package is in transit. Once it has been handed over to the local courier (e.g., DPD), the tracking information will automatically update. There is no need to worry. If you wish to know the latest status of your package, please fill out the form below to contact us. Our team will respond with updated tracking details within 3-5 business days. - If you have not yet received a tracking number, this means your package is still being prepared for shipment in our warehouse. It is most likely because the SKU you purchased is out of stock in our current warehouse and needs to be transferred from warehouses in other cities. Please wait patiently for a few more days. |
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| Update Recipient Information | If you need to update the recipient information for an unshipped order, please use the form below to contact us. We will get back to you in 1-3 working days. |
| Delivered but Not Received | If your tracking shows the package as "delivered" but you have not received it, we recommend taking the following steps: - Check with Your Local Courier – Sometimes, the package may have been left at your doorstep, with a neighbor, or in a secure location. Contact your local courier directly for more details. - Contact Us Promptly – If the courier cannot locate your package, please reach out to us within 5 days of the marked delivery date so we can assist you in filing a claim with the carrier. For faster assistance, please ensure you have already checked with the local courier before submitting a request to us. |
| Missing or Damaged Items | Don’t worry! Please use the form below to contact us regarding missing or damaged items. We will process your request based on the information you provide. |
| Cancel Order | - If your package has not yet been assigned a tracking number and you wish to cancel your order, please fill out the form below. We will process your cancellation and refund request in 1-3 working days. - If your order already has a tracking number, it means the package has been shipped and is in transit. In this case, we cannot cancel the order. You will need to wait until the package is delivered, and then you may initiate a return. |
| Return And Refund | For returning a set, please ensure that the box and inner bags remain unopened. If the set has been opened, we can only issue store credits for your next purchase. If the set is unopened and in a resalable condition, please fill out the form below. We will process your return and refund request in 1-3 working days. |
| Pre-Sales Questions | For questions about our products, please visit our Help Page for detailed answers. |
| Missing Brick Replenishment | To help us review and respond to your case promptly, please provide the required information on the Missing Brick Replenishment page instead of filling the form below, or directly email to us. |
Company Name: Guangdong Yuxing Technology Industrial Co., Ltd
Address: Dutou Industrial Zone, Shanghua, Chenghai, Shantou, China 515000
Phone: 86-020-83527541
